Refund policy
Return & Refund Policy
Last Updated: March 23, 2025
At Studio Lulisos, we want you to be completely satisfied with your purchase. Please take a moment to review our updated return and refund policy.
All Sales Are Final
Please double-check your order before confirming your purchase. All sales made through Studio Lulisos are final. We do not offer refunds or exchanges on any products or services unless otherwise stated below.
Non-Refundable Items & Services
The following items and services are non-refundable:
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Digital Products (e.g., downloads, e-books, etc.)
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Gift Cards
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Software Licenses
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Subscription Services
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Custom-made or Personalized Items
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Sale Items
Exceptions to the Refund Policy
In certain situations, we may offer a refund, exchange, or replacement. These exceptions are:
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Defective or Damaged Items:
If you receive an item that is defective or damaged, please contact us within 5 days of receipt. We will offer a replacement or refund at our discretion. -
Wrong Item Sent:
If you receive an incorrect item, please notify our Customer Service within 5 days of delivery. We will arrange a refund or exchange. -
Incomplete or Unsatisfactory Service:
If a service you purchased is not fully delivered or does not meet the advertised criteria, we may offer a partial or full refund, depending on the circumstances. -
Expired Products:
If you receive a product that is past its expiration date, please contact us within 5 days for a potential refund or replacement. -
Legal Requirements:
In accordance with applicable laws, we will honor any refund requests where we are legally obligated to do so.
How to Contact Us
If you have any questions or concerns regarding our refund and return policy, please reach out to us at:
Email: info@studiolulisos.com
We reserve the right to update or change this policy at any time, with changes taking effect upon posting on our website. Please check this page periodically for updates.